REI Reviews

Return Policy Overview

REI has a flexible return policy designed to accommodate both members and non-members:

• Non-Members: Items can be returned within 90 days of purchase.
• Members: Most items can be returned within one year, even if they have been worn or gently used.

Key Exceptions

Certain items are not eligible for return, including:

• Final sale items
• Damaged gear
• Unwashed or excessively dirty gear
• Outdoor electronics, which must be returned within 90 days.

Return Process

Returns can be made either in-store or by shipping items back. Refunds are typically processed within 10-14 business days after the item arrives at REI's facility.

Important Notes

• Items purchased on sale or with a coupon are also eligible for return under the standard policy.
• It is advisable to inspect items thoroughly upon purchase to identify any defects early.

For further inquiries, contacting REI customer support is recommended.

To open an account on rei.com, follow these steps:

1. Visit the REI website.
2. Click on the 'Create Account' option.
3. Enter the required information such as email address, first name, last name, and password.
4. Confirm the password.
5. If desired, opt to receive notifications about REI news, offers, and events at the provided email address.
6. Agree to REI's Terms of Use and acknowledge having read its Privacy Policy.
7. Click on 'Create account'.

After these steps, the account should be successfully created. Remember to keep the login credentials safe for future use.

Here are the top 10 alternatives to rei.com:

1. Backcountry: An online retailer offering a wide range of outdoor gear, including clothing, footwear, and accessories from top brands like Patagonia, The North Face, and Arc’teryx.

2. Moosejaw: This outdoor retailer offers a wide range of products for all types of outdoor activities. They have a great selection of clothing, footwear, and gear from top brands like Black Diamond, Columbia, and Osprey.

3. Dick’s Sporting Goods: A popular sporting goods retailer that offers a wide range of products for all types of sports and outdoor activities. They have a great selection of outdoor gear, including camping and hiking equipment, as well as clothing and footwear.

4. Academy Sports + Outdoors: This sporting goods retailer offers a wide range of products for all types of outdoor activities. They have a great selection of outdoor gear, including camping and hiking equipment, as well as clothing and footwear.

5. Cabela’s: A popular camping and hiking store that offers a wide range of products for all types of outdoor activities. They have a selection of camping and hiking equipment, as well as clothing and footwear.

6. Columbia Sportswear: Known for their outdoor clothing, footwear, and accessories.

7. Adidas Outdoor: Offers a range of outdoor clothing and footwear.

8. North Face: Known for their outdoor products, including clothing and equipment.

9. Patagonia: Offers a range of outdoor clothing and gear.

10. MEC (Mountain Equipment Co-op): Offers a wide range of outdoor gear, including clothing, footwear, and accessories.

These alternatives offer similar products and services to rei.com, catering to outdoor enthusiasts of all levels.

At Rei.com, customers can make purchases using a variety of payment methods. One of the options is the REI Co-op Mastercard. Customers can earn a $100 REI gift card after their first purchase outside of REI within 60 days from account opening. This card can be managed online, including making payments and managing account preferences.

In addition to the REI Co-op Mastercard, customers can also use other Credit/Debit Cards. When updating the payment method, customers will be asked for the card number, expiration date, and CVC.

It's important to note that net purchases made at REI retail locations and REI.com using the REI Co-op Mastercard will earn 5% in REI Co-op Mastercard Rewards. This includes full-price and discount-price items, REI gift cards, services, fees, and REI adventure travel-invoiced trip payments.

Please note that this information is subject to change and it's always a good idea to check the latest information on the official website.

At REI, the return policy is built on a foundation of customer satisfaction. If a customer is not satisfied with a purchase, it can be returned for a replacement or refund— with a few exceptions. For REI Co-op Members, the return window is 365 days from the date of purchase. For non-members, the return window is 90 days for most items, except for outdoor electronics, which have the same 90-day return period for everyone. Some items like in-store Re/Supply used gear purchases, REI Co-op Memberships, lift tickets, passes, and gift cards are considered final sale and cannot be returned. Returns can be made either by mail or in person at any REI store. If a customer chooses to return by mail, a $5.99 fee will be deducted from the refund for using the prepaid shipping label, unless the item is oversized or multiple orders are being returned in a single box.

As for the shipping policy, REI does offer international shipping. However, delivery of orders might be delayed due to increased demand. The company is committed to fulfilling orders as quickly and safely as possible. If a customer needs to return items purchased online or in a retail store, the mail-in return process can be started online. With an REI shipping label, the return can be dropped off at any Postal Service™ facility or mailed directly from home. If the return is accepted, the shipping charges will be refunded.

REI, also known as Recreational Equipment Inc, is a renowned outdoor gear store. The store offers a wide selection of outdoor equipment, clothing, and footwear. The products cater to everyone, from casual hikers to hardcore mountaineers. Some of the popular products include tents, fleece, jackets, backpacks, hiking boots, and GPS units. The store carries top brands such as The North Face, Patagonia, Columbia Sportswear, and Merrell. REI also has an in-house brand called Co-op. All products sold by REI are backed by a 100-percent guarantee. In addition to products, REI offers services like rentals, classes, events, and expert advice. The store also provides free shipping. REI has been serving customers since 1938. The company's mission is to ensure everyone in the U.S. lives within 5 minutes of parks, trails, and time outside. Members of REI get extra benefits like discounts on selected trips and fitness clothing & gear. The REI Co-op® Mastercard® earns rewards on all purchases everywhere. The store's website is updated regularly with new arrivals and deals on clothing, footwear, camp, and hike. Some of the noteworthy products include the iconic Yeti cooler and a portable fire pit. These items have been tested and religiously reviewed by REI fanatics. The store's popularity is evident from the extensive range of products and the satisfaction guarantee it offers.

The benefits of REI Co-op Membership are numerous. For a one-time fee of $30, members enjoy a lifetime of benefits. These include an annual dividend of up to 10% back on eligible purchases, exclusive access to sales and coupons, and the ability to trade in gear for credit. Members also get free standard shipping with no minimum purchase required, early access to limited-edition releases and REI-curated products, and discounted equipment rentals. There are also special pricing on REI Adventures and access to all sorts of events. Another unique feature is the ability to buy and trade in used gear. Additionally, REI donates $5 from each membership purchase to the REI Cooperative Action Fund to help protect and fight for life outdoors. Membership also includes expanded shop service discounts, with up to 20% off bike shop and snow shop services, as well as free machine waxes and flat-tire repairs. All these benefits make the REI Co-op Membership a great value for outdoor enthusiasts.

To apply for the REI Co-op Mastercard, one must first be an REI member. Membership can be obtained for a one-time fee of $30. After becoming a member, visit the REI Co-op Mastercard page on the REI website. Click on the 'Apply Now' button in the card features section. If already registered on REI.com, log in using the existing credentials. If not, register as a new user by providing an email and a password. Continue to submit the application by filling out all the requested information. Finally, submit the application. After approval, a $100 REI gift card can be earned after making the first purchase outside of REI within the first 60 days. The card has no annual fee and no foreign transaction fees. It offers 5% rewards on REI Co-op purchases and 1.5% rewards on all other purchases. Rewards can be redeemed in-store, online, or for REI adventure travel.