REI Reviews
(Rated by 1707 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
- Google Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.5
Base on 9 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.3
- Price & Quality4.3
- Shipping & Delivery4.5
- Customer Service4.7
- Return Policy4.0
Recent Customer Reviews (9)
Samantha Bell
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Ulrich Pabst
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Leon Ritter
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Amr Basten
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Mary Knox
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Evan Jordan
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Joel Gardner
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Scott Rowley
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Joann Anderson
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REI Pricing
Membership
$30
backcountry snow gear packages
starting at $90
basic backpacking kits
$185
Full Price Products
$22 - $549.95
Shipping Rates
$24.99
Return Shipping Label Fee
$5.99
Payment Methods
Accepted Payment Options:
Prices for items on Rei.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Google Pay
Payment Process
- Payments can be made online during the checkout process.
- For REI credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
REI Pros & Cons
Pros
1
Wide Selection: Offers a diverse range of high-quality outdoor gear and apparel, catering to various activities.
2
Member Rewards: The REI membership program provides benefits such as dividends on purchases, enhancing overall value.
3
Customer Service: Known for excellent customer service, with knowledgeable staff available to assist with product selection and inquiries.
4
Generous Return Policy: Allows returns even after items have been used, which is beneficial for customers who want to test gear before fully committing.
CONS
1
Pricing Concerns: Some customers perceive prices as inflated, particularly when compared to online retailers or discount stores.
2
Limited Sales: While sales do occur, they may not be as frequent or as deep as those found at other outdoor retailers.
3
Higher-End Focus: Primarily stocks higher-end products, which may not appeal to budget-conscious shoppers looking for basic gear.
REI Features and Benefits
Features
Flexible Return Policy
Accommodates both members and non-members with 90 days for non-members and one year/365 days for members, even on worn or gently used items.
Generous Return Policy
Allows returns even after items have been used, beneficial for testing gear before fully committing.
Return Process Options
Returns can be made in-store or by shipping/mail, with refunds processed within 10-14 business days.
Wide Selection
Offers a diverse range of high-quality outdoor gear and apparel catering to various activities.
Member Rewards Program
Provides dividends/10% back on eligible purchases, enhancing overall value with additional savings and promotions.
Excellent Customer Service
Known for knowledgeable staff to assist with product selection and inquiries.
Exclusive Discounts for Members
30% off most products, 50% off select REI Co-op Brand gear, and additional discounts on trips and classes.
Annual Co-op Member Reward
Members earn 10% back on eligible purchases throughout the year.
Free U.S. Shipping for Lifetime Members
Lifetime members enjoy free shipping on all orders.
Lifetime Membership
Costs $30 with no extra fees or annual dues.
Competitive Pay for Employees
Fair salaries with long-term financial benefits.
Health and Wellness Benefits
Comprehensive health insurance including medical, dental, and life; 50% pre-tax subsidy on public transit passes; annual $300 allowance for wellness massages with no deductible.
Retirement Plan
Automatic 5% yearly contribution, with additional 10% possible based on company performance.
Work-Life Balance
Generous vacation accrual, sick pay, 8 paid holidays; sabbaticals after 15 years and every five years thereafter.
Flex Plan
Various medical options including preventive care at no cost and alternative therapies like naturopathy and acupuncture.
Employee Assistance Program
Access to five free in-person visits per occurrence for work-life balance support.
Professional Growth & Development
Supports learning programs and encourages internal promotion.
Cooperative Structure
Member-owned co-op focusing on shared values rather than shareholder value.
Community Involvement
Donates $5 to REI Cooperative Action Fund per membership purchased, supporting nonprofits and outdoor equity.
Employee Engagement
Programs like Yay Days and #OptOutside with paid days off for outdoor activities.
Employee Discounts
Discounts on travel, rental equipment, products, and vendor-specific offers.
Gear Discounts for Employees
50% off REI Co-op gear and apparel, plus discounts on vendor merchandise and sale items.
Outdoor Programs for Employees
Participation in outdoor challenges and grants via Challenge Grant program.